Tibono offers subscription-based access to restaurant management features. Fees are generally billed in advance for the selected billing period (monthly, annual, or as stated at checkout).

This policy explains when refunds may be available and how to request them. Read it together with our Terms & Conditions.

When you purchase a paid plan, you authorize us (or our payment processor) to charge your selected payment method on a recurring basis until you cancel. Renewal charges occur automatically at the start of each billing cycle unless you cancel before the renewal date.

Price changes for renewals will be communicated in advance where required by law or your agreement. Continuing after a price change constitutes acceptance of the new rate for future billing periods.

If you start on a free trial, you will not be charged until the trial ends, provided you have not cancelled before the trial expiration date shown at signup. When the trial converts to a paid subscription, standard billing and this Refund Policy apply to charges from that point forward.

Cancellation stops future renewals; your account typically remains active until the end of the current paid period.

Refunds return amounts already charged, subject to the rules below. Cancelling does not automatically entitle you to a refund for the current billing period unless stated here or required by law.

Refund requests are reviewed on a case-by-case basis. We may approve refunds in situations such as:

• Duplicate or accidental charges verified by our billing records
• Technical issues that prevented meaningful use of the Services for a sustained period and were not resolved within a reasonable time after you reported them
• Unauthorized charges reported promptly with cooperation in any investigation
• Other circumstances required by applicable consumer protection laws in your region

Refunds are generally not provided for:

• Change of mind after substantial use of the Services during the billing period
• Failure to cancel before a renewal date when renewal terms were disclosed at purchase
• Issues caused by third-party integrations, internet connectivity, or misconfiguration outside our platform
• Partial months or unused features when the account remained active and accessible

Monthly plans: Refunds for the current month, if approved, are typically prorated or limited to the unused portion of the period, at our discretion and subject to local law.

Annual plans: Refunds may be considered within a defined window after initial purchase or on a prorated basis for unused months where permitted. Administrative or processing fees may apply where disclosed at checkout.

Submit a request through our Contact Us page with the subject line "Refund Request" and include:

• Account email and restaurant name
• Invoice or transaction reference, if available
• Date of charge and billing period affected
• Clear explanation of the reason for your request

We may ask for additional information to verify ownership of the account and review payment records.

Approved refunds are usually processed within 5–10 business days. Funds are returned to the original payment method when possible. Your bank or card issuer may take additional time to post the credit to your statement.

If the original payment method is no longer valid, we will work with you to find an alternative approach where feasible.

Please contact us before initiating a chargeback with your bank. Chargebacks opened without prior notice may result in temporary suspension of your account while the dispute is investigated.

We will provide relevant billing and usage records to payment processors as allowed by law.

When a refund is issued for an active subscription, access to paid features may be downgraded or terminated immediately or at the end of the refunded period, depending on the nature of the refund. Export any data you need before your access ends.

Refunds, when approved, cover eligible subscription fees. Taxes, currency conversion differences, or bank fees charged by third parties may not be fully reversible.

We may update this Refund Policy from time to time. The version posted on this page applies to requests submitted after the effective date shown above.